How We Built the Onwords Tech Stack
From a garage startup to a multi-city smart home company — powered by systems we built ourselves.
The Challenge
When Onwords started in 2020, we quickly realized that off-the-shelf software wasn't built for smart home companies. We needed a CRM that understood site visits, installation schedules, and after-sales service. We needed dashboards that could track inventory across three cities. We needed automation tools that actually automated.
What We Built
Custom CRM
Lead tracking, site visit scheduling, project management — all in one place.
Automation Dashboards
Real-time monitoring of installations, inventory, and team performance.
Customer Portal
Clients can track their project status, view documentation, and request support.
AI-Powered Chat
Iniyal, our AI assistant, handles initial customer queries and qualification.
Quote Generation
Dynamic pricing and proposal generation based on customer requirements.
The Technology
Our stack includes Next.js for the web apps, Firebase for real-time data, serverless functions for automation, and custom AI integrations for intelligent features. Everything is designed to scale as we grow from hundreds to thousands of smart homes.